Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our services
• Register for an account or consultation
• Subscribe to newsletters or marketing communications
• Contact our support team
• Apply for employment opportunities
• Engage our professional services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Billing and payment information
• Professional credentials and technical requirements
• Communications preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers and characteristics

1.3 Technical and Service Data

When you engage our IT infrastructure and managed services, we may collect:

• Network configuration and performance data
• System logs and security event information
• Infrastructure monitoring and diagnostic data
• Service usage and performance metrics
• Technical support communications and tickets

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision and Management

• Delivering and managing our IT infrastructure and solutions services
• Providing technical support and troubleshooting
• Monitoring network and system performance
• Managing data center operations and maintenance
• Implementing security measures and threat detection

2.2 Communication and Customer Service

• Responding to your inquiries and requests
• Sending service notifications and updates
• Providing technical documentation and resources
• Conducting customer satisfaction surveys

2.3 Business Operations

• Processing payments and managing billing
• Maintaining accurate business records
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security
• Enforcing our terms and conditions

2.4 Marketing and Analytics

• Sending promotional communications (with your consent)
• Analyzing website usage and service performance
• Improving our services and user experience
• Developing new products and features

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers and Partners

We may share information with trusted third-party service providers who assist us in:

• Cloud infrastructure and hosting services
• Payment processing and billing
• Email and communication platforms
• Analytics and performance monitoring
• Customer relationship management
• Technology partnerships (AWS, Azure, GCP, etc.)

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, and safety
• Prevent fraud or security threats
• Investigate potential violations of our terms

3.3 Business Transfers

If Sajecy Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

4.1 Types of Cookies

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

4.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (not recommended)
• Clear cookies when closing the browser

5. Data Security

We implement industry-leading security measures to protect your information:

5.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• AES-256 encryption for data at rest
• Multi-factor authentication for system access
• Regular security audits and penetration testing
• Intrusion detection and prevention systems
• 24/7 security monitoring and incident response

5.2 Organizational Safeguards

• ISO 27001 certified information security management
• SOC 2 Type II compliance
• Employee security training and background checks
• Strict access controls and least privilege principles
• Regular security policy reviews and updates

5.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 General Rights

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information
• Right to Restriction: Limit how we use your information
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent for processing

6.2 GDPR Rights (European Union)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.

6.3 CCPA Rights (California)

California residents have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at legal@sajecysolutions.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7.1 Retention Periods

• Customer Account Data: Duration of service plus 7 years for business records
• Technical Support Data: 3 years from last interaction
• Marketing Data: Until you unsubscribe or request deletion
• Service Logs: 12-24 months for security and performance monitoring
• Financial Records: 7 years as required by law

8. International Data Transfers

Sajecy Solutions operates globally and may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Privacy Shield principles (where applicable)
• Data processing agreements with international partners
• Compliance with local data protection laws

9. Third-Party Services and Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9.1 Third-Party Integrations

We integrate with various technology partners to deliver our services:

• Cloud service providers (AWS, Microsoft Azure, Google Cloud)
• Security and monitoring tools
• Analytics platforms (Google Analytics)
• Communication services

10. Children's Privacy

Our services are intended for businesses and organizations. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to registered users
• Displaying prominent notices on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. California "Do Not Track" Disclosure

Our website does not currently respond to "Do Not Track" signals from browsers. However, you can control tracking through cookie settings and browser preferences.

13. Contact Information